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  Due to the government's restrictions during the COVID-19 pandemic, we are delivering some courses virtually, via the Zoom platform. Virtual courses are highlighted in our event calendar. Find out more

Course Bookings

How do I book a course?
Browse our courses and simply select the BOOK NOW button to add the course to your basket. Follow the instructions to checkout and purchase.

Do I need to register an account?
Yes, it's important to create an account for details of your orders and invoices. You will be asked to enter your contact and billing address details. Payment card details are not stored in your account. You will receive an email to verify your account. Please check your spam/junk folder if you haven't received it.

What payments methods do accept?
Payments are taken via Stripe, which accepts all major credit and debit cards.

Can I download an invoice?
Once you have purchased a course you will be able to download an invoice from your order history in your account.

Can I cancel a course?
Courses can be cancelled 7 days before the event free of charge. After this 50% of the course fee will be taken to cover our administration costs. We advise you to contact us as soon as possible if you cannot attend the course to enable us to re-fill the vacant position.

The course is fully booked - can I be put on a waiting list?
Yes. On each fully booked course there will be a facility for you to send us an email. You will be notified should a place become available. Please note this will be based on a first-come first-served basis.   

Pre Training

Where is the location of the course training?
J2S courses are hosted at the John Pounds Centre in Portsmouth, UK. For details of how to get to the centre by road, rail and bus please visit https://www.johnpoundscentre.co.uk/directions

Are parking facilities available?
There is no on-site car parking for the centre but plenty of public car parking is within 5 minutes walking distance. Permits can be purchased in the centre (£1.15 for 12 hours). Download Parking Options Guide

I need accommodation - where can I stay?
There is plenty of accommodation locally, all within walking distance. Further details

What should I bring?
Apart from yourself - a pen, paper and a smart device is recommended.

What time is registration?
Please arrive 15 minutes before the course starts. This will give us time to sign you in and provide you with a beverage. If you driving, please allow plenty of time to organise parking.

Do you provide food and beverages?
If you are attending a full day course, a packed lunch will be provided. Please advise us of any dietry requirements. Hot tea and coffee is available and served in single use packets and disposable cups. A canteen is available on-site.

What is your COVID-19 policy?
Our top priority is the health and wellbeing of our delegates and staff. Read more

Post Training

How do I obtain my certificate?
You can download copies of attendee's certificates by logging into your account. Certificates are located under the "My Courses" section.

How do I access course material?
Documentation is available for you to download in the "My Courses" section of your online account.

Can I leave feedback about a course?
Yes, we greatly appreciate your feedback. Simply click on the Feedback link, select the relevant course, enter your details and complete the short questionnaire.

Can I view details of the courses I have attended?
A history of attended courses is available in your account.